Privacy Policy

1. Information We Collect

When you use Travellir’s website, submit an inquiry, or make a booking, we may collect the following information:

• Personal Information: Name, email address, phone number, and birth month when you subscribe to our newsletter or submit a booking inquiry.
• Booking Information: Check-in/check-out dates, guest count, property preferences, and payment details processed securely through Stripe.
• Usage Data: Pages visited, time on site, browser type, and device information collected through standard analytics.
• Communications: Messages sent through our contact form or direct email correspondence.

2. How We Use Your Information

We use the information we collect to:

• Process and confirm your booking reservations
• Respond to your inquiries and provide customer support
• Send you booking confirmations, check-in instructions, and stay-related communications
• Deliver our weekly newsletter (if subscribed) with property updates, deals, and travel tips
• Improve our website, services, and property offerings
• Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist in operating our website and business (e.g., payment processors like Stripe, email services), but only to the extent necessary to perform their functions. These parties are obligated to maintain the confidentiality of your information.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure payment processing through Stripe, and access controls on our systems. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and local storage to remember your preferences (such as newsletter dismissal) and improve your browsing experience. You can disable cookies in your browser settings, but this may affect certain features of our website.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Unsubscribe from our newsletter at any time
• Opt out of marketing communications

7. Third-Party Links

Our website may contain links to third-party sites (e.g., Airbnb, VRBO). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Travellir Owner App

The following applies specifically to property owners using the Travellir Owner iOS and Android app.

Owner App — Information We Collect

• Account information: Your name, email address, and profile photo via Google Sign-In or email/password authentication.
• Property and business data: Properties you own, bookings, revenue statements, maintenance requests, documents, and calendar data associated with your owner account.
• Push notification token: A device token (FCM token) stored in our database if you grant notification permission, used solely to deliver booking alerts and property updates to your device.
• Device information: Device type and OS version for app compatibility and error logging.

Owner App — How We Use Your Information

• To authenticate your identity and grant secure access to your owner dashboard
• To display your property performance, bookings, statements, and maintenance information
• To send push notifications about your properties (only if you grant permission)
• To communicate with you via email about your account
• To monitor app stability and resolve errors

Owner App — Push Notifications

The Travellir Owner app may request permission to send push notifications about your properties, including booking alerts and maintenance updates. You can grant or revoke this permission at any time in your device's Settings app. Notification permission is optional — the app functions fully without it.

Owner App — Data Storage

Owner app data is stored in Google Firebase (Firestore) under the travellir-booking project. Firebase Authentication manages login credentials — we never store passwords directly. Access is restricted by Firestore security rules that ensure each owner can only access their own data. We use Google Firebase and Google Sign-In, both governed by Google's Privacy Policy.

9. SMS Messaging Privacy

When you provide your mobile phone number and opt in to receive text messages from Traveller Management LLC (Travellir), we may use your phone number to send appointment reminders, service updates, quote follow-ups, scheduling messages, account notifications, customer service messages, and other business-related communications.

Message frequency may vary. Message and data rates may apply.

Mobile opt-in information, SMS consent, and phone numbers collected for SMS communication purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at support@travellir.com or (561) 536-3132.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us: